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Insurance at its core is… claims service.

The thought of having to file an insurance claim is unsettling to many. You pay the premium in hopes that you never have to file a claim, but if you are in the unfortunate situation that you need your insurance company to react… what do you do? Who do you call when you have questions before, during, or after a claim?

The first thing we tell all of our customers when we discuss claims is to call our office first! Our experienced staff is here to help in any way possible and are prepared handle your claim as effectively and efficiently as possible. We want our customers to know that we will be with them throughout the entire process regardless of the situation, time of day, or day of the week!

While we want to stress that we will personally be there to assist any individual or business through a claim scenario, we also want to give our customers as many options as possible to get their claim processed.

Please see a list of options below to file your claim:

  1. Contact our office directly
  2. Contact George, Rux, or Casey directly (cell phones listed on bio page)
  3. See here for a list of carrier 24 x 7 claim hotlines
  4. Use this form to electronically submit your claim to our office

We also wanted to take the opportunity to list our most common Claims FAQ:

What to do at the scene of an Auto Accident:

  1. STOP immediately, but do not obstruct traffic.

  2. ASSIST injured. Have someone call the police. Call again after 5 minutes.

  3. SECURE names, phone numbers, addresses of other drivers, witnesses, injured persons.

  4. SECURE make, model, license plate numbers of all cars involved.

  5. MAKE rough drawing of the scene, showing position of cars and other details.

  6. DON’T hastily accept claim settlements at the scene of the accident.

  7. REMAIN calm, courteous and consistent in your version of the accident.

  8. NOTIFY our agency as soon as possible.

 
     
 
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107 North Main Street, PO Box 885  - Columbiana, Alabama - 35051
Phone (205) 669-3158 - Toll Free (800) 493-7420 - Fax (205) 669-3209